The Top 10 Traits of Super Star Business People

Emotional Intelligence is more important then IQ in superstar success.

1. They listen well and have great oral communication skills.

They have mastered the art of listening, can hold off giving their opinion, and keep an open mind to what is being said. They also can speak in a positive, friendly and encouraging manner even when giving constructive feedback.

2. They are adaptable and have creative responses to setbacks and obstacles.

These super star performers look creatively and hopefully at setbacks and turn those obstacles into opportunities.

3. Highly successful people have strong personal management skills and confidence.

They don’t need to have someone constantly supervising them to complete the job. They do things in an organized manner and are confident of the outcome.

4. Highly effective business people possess group and interpersonal effectiveness.

Top performers have exceptional group skills in cooperation, teamwork, and negotiating skills.

5. They are effective in the organization they work in.

They want to make a contribution to the organization and have leadership potential. They often start with informal power and then are promoted to formal leadership.

6. They posses the emotional skill of self-control.

They are composed under pressure and remain calm, confident, and dependable.

7. They are conscientious.

Peak performers take responsibility to fix problems and then move on.

8. High performers are trustworthy.

They have high integrity, with concern for the needs of others.

9. Our superstars have great social skills.

They are empathetic, sensitive and show tact for all levels of workers around them.

10. They build bonds and leverage diversity.

They demonstrate cooperation, appreciate, and enroll the diversity of people around them.

Submitted by Iris Fanning, Coach University Trained; M.A.- Psychology Counseling and Guidance; B.S. Psychology; Popular Success.

When Employees Set Standards

Source: Winning Every Day: The Game Plan for Success, by Lou Holtz

When Andy Heck played football for head coach Lou Holtz at Notre Dame, he switched positions on the offensive line. It was a tough transition.  One day, watching game films with the assistant coach, Heck complained about a negative grade the coach gave him for a play that Heck thought was OK.”Andy, I don’t think you’re an average player,” the assistant coach said, stopping the film. “Do you want me to grade you as an average player so your mark will be positive? Or should I grade you as a great player, in which case your performance on that play was a minus? You choose.”Heck chose “great player,” and Holtz says, “He immediately elevated his personal standards.”Heck became Notre Dame’s team captain and enjoyed a solid professional career with the Chicago Bears. Holtz believes the coach’s question that day—and Heck’s choice—launched that success.

Suggestion: Challenge employees to set their own standards. Their motivation to succeed will bestronger than if they try to reach goals others impose.

How Does Controlling One’s Attention Contribute To Safety In The Workplace?

One of my favorite quotes from Tom Peters is his statement that after 25 years of consulting, everything he’s learned can be boiled down into five words: Attention is all there is. What you put your attention to, is what you get. Try to wake people up to the fact that all of us have attention patterns that are somewhat restrictive, that are useful in certain circumstances but mismatched in other kinds of situations. Generally people who are very good at focusing their attention and blocking out distractions also miss things in their environment. When you’re driving, for example, you’re looking straight ahead and you don’t see things on the side. On a safety level, that can be dangerous. Try to show people where they’re good and where they need improvement, and give them some specific exercises and techniques for broadening their effectiveness


The Challenge

People everywhere continue to look for the secret to becoming a better leader. Thousands of books and articles have been written on the art of leadership all claiming to have the “answers.” The fact is there is no one answer, no “secret.” However, some guiding principles and skills are fundamental to successful leaders everywhere. These skills, principles, and traits can be developed. Rate yourself in each area below, identify areas of weaknesses, and then create some goals and action steps to help you develop the successful leadership traits.

Leaders are grounded. They know who they are and where they are going. They set the direction and pace for the organization/department and lead by example. An effective leader helps to create an organization where everyone feels free to be open, innovative, and alive to possibilities.

Leaders provide the vision, values, and strategies to transform their organizations to higher levels of sustained success. Leaders take the company to where it has not been. Leaders are visionaries, coaches, mentors, teachers, students, and more. They are constantly seeking, learning, improving, and stretching their capabilities. They set the example, establish the environment, and implement the processes for everyone in the organization to adhere to the same standards.

Successful leaders have personal and organizational values, which govern their behavior. They lead by values. Balancing the needs of the individuals with the needs of the company by aligning the vision, values, and resources of all concerned. Organizational values are an integral part of your Strategic Plan and the cornerstone for the actions and decisions of everyone in the organization. Those values are driven throughout the organization by your behavior and your example. As a leader, if you engage in behavior which conflicts with your values, you will sacrifice your credibility. The end does not justify the means.

Risk Management – Business and Projects

In today’s world RISK can come from many directions.  In controlling risk, management should understand the nature of the structure of its business and the keys to successful execution.  Business and projects are similar and comprise of four primary components: strategy, people, processes, and customers.  Controlling these areas of your business or project can result in significant success.

STRATEGY – Whenever a project or business starts its formation, understanding the strategy and how to achieve the objectives is key.  Preparing the strategy is fundamental.  Components of your strategy include the vision, mission and objectives, evaluating the internal and external factors that affect the operation, understanding the driving issues and variables will lead to success, and then mapping out the goals to which they operation will strive to achieve.

PEOPLE – The people are the engine of your execution.  It is recommended that you prepare an organizational execution plan which defines the roles and responsibilities, processes and approval procedures for execution. It should also include the schedule budget and approved process for continued monitoring of progress. Be sure to communicate your execution plan and secure feedback and commitment.

PROCESSES – Once you have a strategy and team organized it is important next to have processes.  These processes will outline the requirements of the team in both collecting, organizing, completing and presenting the end results to the customer.  It is important to assure that the team has a clear understanding of these processes and how they fit the strategy, objectives, structure, and client wants and needs.

CUSTOMERS – Without customers you do not have business.  We need to understand their wants and needs as well as their processes that they must follow in achieving their objectives.  Assuring that you have alignment with a customer’s needs, your strategy, your organization and your processes will help you advance to a successful conclusion or continuation of your project or business.

These are the four top areas of risk management and are fundamental to achieving success.  Over the next few weeks we will be adding more commentaries related to these subsets of risk management.