Looking at business you have Strategies, People, Processes and most of all CUSTOMERS. Are you setting yourself up for success? Selling is only the start; you must let the customer buy. Only the customer knows what he needs and or wants. LISTEN, then deliver! WHO IS YOUR customer?
See what Sam Walton, founder of Walmart says in Young Entrepreneur:
The folks on the front line – the ones who actually talk to the customer – are the ones who really know what’s going on out there. There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. — Sam Walton, founder, Walmart